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HCLTech achieved an impressive Customer Experience (CX) score of 95 for GenAI services in the ISG Star of Excellence™. We significantly surpassed the industry average of 74.7. This recognition stands as a testament to our unwavering commitment to excellence and customer satisfaction.
“HCLTech has done an excellent job supporting our Data & Analytics and AI strategy, helping us develop our utility data platform and successfully delivering a range of use cases. Their work on Generative AI has been especially strong and clearly ahead of the curve.” - Director, IT, Business Services
“HCLTech has been recognized as the Global ISG Star of Excellence™ CX Star Performer 2024 for Generative AI Services, achieving the highest customer experience scores in ISG’s ‘Voice of the Customer’ survey. This distinction reflects their exceptional performance in delivering innovation, business impact, and strong partnership through GenAI-driven services,” says Heiko Henkes, Managing Director, Provider Lens, ISG
HCLTech achieved an impressive Customer Experience (CX) score of 95 for GenAI services in the ISG Star of Excellence™. We significantly surpassed the industry average of 74.7. This recognition stands as a testament to our unwavering commitment to excellence and customer satisfaction.
“HCLTech has done an excellent job supporting our Data & Analytics and AI strategy, helping us develop our utility data platform and successfully delivering a range of use cases. Their work on Generative AI has been especially strong and clearly ahead of the curve.” - Director, IT, Business Services
“HCLTech has been recognized as the Global ISG Star of Excellence™ CX Star Performer 2024 for Generative AI Services, achieving the highest customer experience scores in ISG’s ‘Voice of the Customer’ survey. This distinction reflects their exceptional performance in delivering innovation, business impact, and strong partnership through GenAI-driven services,” says Heiko Henkes, Managing Director, Provider Lens, ISG